Refund Policy

Introduction

At TRUEPATH, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our refund and returns policy is designed to ensure a hassle-free process.

Eligibility for Refunds

• Requests for refunds must be made within 30 days of purchase date.
• The item must be unused and in the same condition that you received it.
• Proof of purchase is required to initiate the refund process.

Non-Refundable Items

Certain items are exempt from being returned, including perishable goods, custom products, and digital downloads. Sale items cannot be refunded.

Refund Process

To request a refund, please contact our customer service team at [email protected]. Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].